Data Recovery in 3 Easy Steps:

1. Talk to a data recovery specialists by calling 0845 257 9164

2. Print the shipping form, fill out the form and sign it.

3. Put your hard drive in well-padded box (click here for detailed instructions) and post it to us using the address label at the end of the shipping form by recorded Royal Mail or Special Delivery

• Alternatively you can drop off your hard drive if you are in London. (click here for directions and parking.)

• Phone 0845 257 9164 (European customers call +44 207 516 1077) or email to info@datarecoverylab.co.uk with your data recovery enquiry.

• To send a hard drive or media for data recovery by registered post, use the media shipping form and address label.

• For media shipping instructions, click shipping instructions.

• For dropping-off your media, our address and contact details, directions and parking info click here.

Quick Links:

• Data Recovery Lab Media Shipping Form & Address Label
• Media Packaging & Shipping Instructions
• Get A Data Recovery Quote or Make A Data Recovery Service Enquiry
• Where To Drop Off Your Hard Drive or Computer For Data Recovery: Address, Directions & Parking Information
• About Data Recovery Lab: Who are we? What can we do for you?
• Data Recovery Guide: How Does The Data Recovery Process Work?
• DOs and DON'Ts of data recovery -YOU MUST READ THIS!
• Frequently Asked Questions (FAQs): Find Answers About Data Recovery
• Data Recovery Lab Feedback & Testimonials
• Data Recovery Lab Service Coverage Areas: London, major UK and European cities
• How Hard Drives Work: Workings of a hard drive - Data Recovery Lab
• Laptop Data Recovery Services: Data Recovery From All Laptop Brands
• Data Recovery: Terms & Conditions of Service

ALL MAJOR CREDIT OR DEBIT CARDS ARE ACCEPTED

Copyright © 2008 Data Recovery Lab. All customers using the Data Recovery Lab services are bound by Terms and Conditions of Service. Read legal notes and our terms and conditions of service here. Website last modified: 06/03/2008.

Q: How long does your FREE data recovery analysis and media inspection and quotation take?
A: Usually between 24 and 72 hours depending on the workload of our data recovery lab.

Q: What if I need my media inspected and quoted urgently?
A: We offer an urgent inspection and quotation service. We may charge an inspection fee. It hits the top of the inspection queue and we work on it as a priority job until inspected.

Q: How should I pack my hard drive?
A: See full media shipping instructions here.

Q: How do I ship the media to you?
A: Best way is to drop off your media. Click here to see the address details and directions on how to come to us. Opening times are here as well. However for those who can't do this, they are advised to either use a reliable courier company or pack it according to instructions given here and post it to us by Royal Mail Recorded or Special Delivery. European or Middle Eastern customers can use DHL or UPS for shipping but they should pack the media according to the instructions found here.

Q: Do I need to include anything in the parcel?
A: You have to print off the shipping form, fill it out and include it in the parcel that contains the hard drive.

Q: How do you classify your recoveries?
A: Usually we classify them as logical and physical. For more information about different types of data recovery click here.

Q: Are your costs for data recovery fixed?
A: Yes. After we inspect the media we will provide you with a quotation (fixed price) no matter how much time and resources have been used to complete the data recovery process the quoted price will not change.

Q: Are there any catches with your “No Data No Fee” policy?
A: NONE whatsoever. If we can not recover your data we will not charge you for the attempted recovery process. A small fee applies for the return of your media. If you choose not to have the media returned we will destroy it for you free of charge.

Q: Why do hard drives fail?
A: Hard drives like other electrical devices have a MTBF (Mean Time Between Failures). Due to the hard drive architecture, it will eventually fail. Most cases of media failures are either due to physical failure of the media or due to human error SEE HERE FOR MORE DETAILS..

Q: How do I know what you have recovered?
A: If you request, we will call you and review the recovered files with you over the phone or we can  email you a small text file as a report (also know as a “snapshot”) of the files and corresponding directories that we have been able to recover.

Q: How do you ship the data to me in the UK?
A: We use Royal Mail Recorded Delivery or Royal Special Delivery. We use TNT and UPS for larger packages and laptops. We use DHL and UPS for Europe and the Middle East.

Q: How do you ship or deliver data to other countries?
A: We can either upload the data to our FTP server or we can ship it to you via UPS or DHL.

Q: In what format do you ship the data to me?
A: Up to ~40Gb we offer free DVD media (Approximately 10 DVD’s). Above ~40Gb charges apply and you may have to buy a USB hard drive from us for the data to be copied. Alternatively you can supply the destination media yourself.

Q: Can I drop off my hard drive?
A: Yes you certainly can. See here for address details and directions + opening hours.

Q: What about confidentiality of my data? Is it safe with you?
A: We are bound by the confidentiality clause in the Terms and Conditions of Service. This agreement is here.

Q: How do you preserve safety and security of my data?
A: We store all recovered data on an encrypted SSAN (Secured Storage Area Network). After 8 days we wipe the data from the SSAN at a level that will render all data irrecoverable.

Q: What payment methods do you accept?
A: We only accept Visa/Master Card/Maestro/Solo and America Express. In some case bank transfers and PayPal are acceptable. Cheques are not accepted.

• For a FREE consultation or booking a FREE data recovery analysis phone 0845 257 9164 (European customers call +44 207 516 1077) or email to info@datarecoverylab.co.uk with your data recovery enquiry.

• To send a hard drive or media for data recovery by registered post, use the media shipping form and address label.

• For media shipping instructions, click shipping instructions.

• For dropping-off your media, our address and contact details, directions and parking info click here.